Committed Customer Service

The funeral industry is unique from many other industries in that it is still a very traditonal business that commands an exceptionally high service level. 

The unique requests that funeral directors take on a daily basis are best answered by those who are experienced and efficient with their answers.  At Thacker Caskets, our customer service team proudly boasts over 160 years of cumulative funeral service experience, an average of 23 years per person.  We are proud to say that beyond simply the years of service to the industry, our team is skilled and knowledgeable.  

In addition, we feel a sense of committment and dedication to our valued funeral home customers no matter the day, no matter the time.  As an example of our committment, we offer around the clock personal customer service by a Thacker family member - after business hours, the cell phone number of Thacker President & CEO, CJ Thacker, is left on the company voicemail for any customer to access and use in an emergency. 

Our customer service family is committed to helping you meet the varying requests of your client families.