On Demand Service

At Thacker Caskets we have always believed that in addition to delivering an honest product at an honest price, it has been our duty to keep our service levels high. 

There are a couple of important aspects that comprise what we call "On-Demand Service":

Live Phone Support: While we now live in the age of technology, there is no reason for technology to replace the human customer service experience.  When you call Thacker Caskets, Inc. your phone call will be answered by one of our skilled customer service team members - not an automated phone system.  

Guaranteed Same or Next Day Delivery:  The extensive network of over 40 vehicles and 13 distribution centers allows Thacker to guarantee same or next day delivery to any of our customers within our serviceable region. We deliver the casket your funeral home orders when YOU request it, not according to our routing schedules like many of our competitors.  Whether you prefer your delivery to be made in the morning, afternoon or any other time, you can rest assured that our delivery service will exceed your expectations.

After Hours Support:  If you ever need to talk to a representative from Thacker after normal business hours, feel free to contact either your sales representative or our owner, CJ Thacker.  CJ provides each of our customers with his personal cell phone number so that your requests are handled immediately by our CEO himself.  This is just one of the many benefits in working with a family owned business who truly cares about your business and its needs and requests.